Delivery & Returns Policy

Why We Price Delivery Separately

At Gym Floor Store, we believe in clear, honest pricing.

Many retailers advertise “free delivery” by building those costs into higher product prices. While this can look attractive at first glance, it often means customers end up paying more overall.

We take a different approach. Our product prices reflect the true value of the flooring itself, while delivery costs are shown separately and transparently at checkout. This ensures:

  • You see the real cost of the product
  • You only pay for the delivery service required
  • There are no hidden mark-ups or inflated prices


In most cases, this results in a lower total cost compared to competitors—even if delivery appears “free” elsewhere.

Delivered to you

UK Mainland Only

  • UK Mainland Delivery: All orders are delivered across the UK mainland.
  • In-stock products: Delivered to you within 3 days
  • Non-stock / Pre-orders: Lead time approx. 4–5 weeks (minimum order quantities may apply).
  • Heavy / palletised items: Delivered kerbside – please ensure access for large vehicles.


Securely Delivered

Pallet Delivery

  • Pallets: We use Pallets to deliver your flooring products safe and secure in pallets
  • Securely Packed: Pallet delivery keeps every item stable and secure during transit. Goods are shrink-wrapped and transported as one unit, reducing the risk of damage—even on bumpy roads—so your flooring arrives in perfect condition


Flexible Options

Pay based on your delivery needs

  • Options: Whether you're ordering a single roll of rubber, turf or a full studio kit, our delivery supports standard, half, quarter, and oversized pallets
  • Flexibility: This flexibility ensures we only pay for what we need—and pass the savings on to you.
  • Fair Pricing: Delivery costs can vary depending on order size and location. By pricing delivery separately, we ensure fairness—so customers ordering smaller quantities aren’t subsidising larger deliveries.


What can you return

Stocked Flooring Products

Stock products may only be returned if faulty, and only once inspected and approved by Gym Floor Store.


Customer responsibility:

Customers must arrange and cover the cost of returning products to our warehouse address.


Gym Floor Store

Unit 19 B, Highlands Farm

Southend Rd, Chelmsford

CM3 8EB

Non Stocked Products

Pre-orders, made-to-order, and customised items are created exclusively for you. Because of this, a 25% cancellation fee applies if you decide to cancel after placing your order. We recommend contacting us quickly if you need any changes so we can support you as best as possible.


If your order includes Pre-Order items, we’ll let you know right away and keep you updated on production and delivery progress.


Accessories

Accessories & consumables (adhesives, screeds, cleaners, tapes, ramps etc. ) cannot be returned.



Need Help?

Faulty Goods

All products are carefully checked before dispatch. If you believe your item is faulty, please contact us with photos and details within 7 days of delivery. Our team will assess your case, and if approved, you will receive instructions on how to return the goods for inspection.


Customer Service

Our team is here to make delivery and returns simple. For assistance, please reach out via our Contact us page


Please note: All policies comply with UK consumer law. Delivery times are estimates and may vary due to supply chain or courier delays.